Cloudryo
Overview
Our store offers digital products such as WordPress plugins, themes, templates, PDF files, and other downloadable resources. Because these items are digital and delivered instantly, our refund and return policy is structured to protect both customers and product creators.
All products sold on our website are intangible digital files. Once a purchase is completed, customers receive immediate access to the downloadable product. Due to the instant availability, digital items cannot be physically “returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Digital Product Nature
All items sold through our platform are intangible digital products. Once a purchase is completed, customers receive instant access to the downloadable file. As such, digital products cannot be physically returned.
Eligibility for Refunds
Refund requests may be considered only under the following circumstances:
✔ The product was not delivered or download link was not accessible.
✔ The product is corrupted or non-functional and cannot be fixed.
✔ The product description was materially misleading or inaccurate.
✔ The same product was purchased multiple times accidentally.
To request a refund, customers must provide valid proof (screenshots, error logs, etc.) showing that the product is not working as described.
Non-Refundable Situations
Refunds may not be issued in the following cases:
✘ The customer changed their mind or no longer wants the item.
✘ The customer purchased the wrong product.
✘ The product does not meet personal expectations.
✘ The product is compatible, but conflicts arise due to third-party themes/plugins or outdated hosting.
✘ The product has already been downloaded and used successfully.
✘ The product was purchased during discounts, promotions, or limited offers.
Support & Fixes
Before issuing a refund, we may attempt to:
Provide updated files or fixes
Address the issue through support
Offer alternative solutions when possible
Processing Time
Approved refunds will be processed to the original payment method. Processing times may vary depending on banks and payment providers.
Disputes & Chargebacks
We encourage customers to contact us directly for resolution before initiating any payment dispute or chargeback.
We strongly encourage customers to contact us directly to resolve any concerns, technical issues, or misunderstandings before initiating a payment dispute or chargeback with their bank or payment provider. In most cases, issues can be quickly addressed through our support team by providing assistance, issuing updated files, or offering alternative solutions. Unauthorized disputes may delay the resolution process and may result in suspension of access to purchased digital products during the investigation period.
Need help?
Contact us at support@cloudryo.shop for questions related to refunds and returns.